Bronson methodist hospital medical records phone

No, MyChart is a free service for all patients.

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

What is MyChart??

Bronson MyChart is a secure tool that gives you access to parts of your medical record. You may use your computer or mobile device to access MyChart. Using the internet or the mobile app allows you to securely manage your health information.
With MyChart you can:

• View or share your medical information
• Stay in touch with your healthcare providers
• Manage your appointments
  • Review past appointments
    • View after visit summaries
    • View appointment notes
    • In person visits
    • Video visits
    • eVisits
    • On Demand visits

    For more information about MyChart, check out MyChart Features.

    Enrollment Questions

    Who do I contact if I have questions?

    For medical and appointment questions, contact your doctor’s office. For technical questions, call Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310, 8 a.m. to 5 p.m., Monday through Friday. Or, e-mail us 24/7 at answers@bronsonhg.org; you will receive a reply the next business day.

    This information is also located on the Bronson MyChart homepage.

    How do I sign up?

    There are a few options or ways for a patient to sign up to use MyChart.

    • You can use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification. Click here to sign yourself up.
      • You can sign up with or without an activation code.

      Your Medical Record

      If some of my health information on Bronson MyChart is not correct, what should I do?

      Your MyChart information comes directly from your electronic health record at your doctor’s office. If you want to update your medications, allergies or current health issues you may submit the change directly through MyChart. Your provider will receive your change request and confirm the update during your next visit. Other changes may be discussed at your next appointment or by contacting your doctor’s office. Your health information will also be reviewed and updated at each visit.

      If I send a message to my healthcare provider, when can I expect a reply?

      Response times may vary but in general you should receive an answer within 2 business days. Please note that MyChart messaging should not be used for urgent situations. Please call your doctor’s office if the situation requires immediate attention or dial 911 if it is an emergency. If your doctor’s office is closed Bronson Care Advisors are available 24/7 by calling them at (269)341-7788. Bronson Care Advisors do not see MyChart messages. To learn more about sending messages to your provider watch this informal video.

      When can I see my test results in Bronson MyChart?

      Your test results will be viewable in MyChart as soon the result is noted in your medical chart. You will receive a notification by text, email and/or through your mobile app about a new result.

      Can I see all of my test results in Bronson MyChart?

      You will be able to view most test results as soon as they are resulted. Please know that you will likely see these results before your provider has had a chance to review them. After your provider reviews your results, you may see additional comments and interpretations in MyChart.

      Bronson MyChart Proxy Information

      Can I ask questions regarding a family member from my Bronson MyChart account?

      If you have proxy access to another Bronson patient, please send messages regarding that patient from their account rather than your own. For patient safety and continuity of care, it is important that you do not submit questions regarding other people from your account.

      Can my spouse and I share one Bronson MyChart account?

      No, each adult must establish their own MyChart account. To give someone proxy access to your MyChart you can invite that person through the Friends and Family Access page in MyChart. You can watch a video on how to grant access through MyChart, click here for more information. You may obtain proxy access to each other’s MyChart account with their written permission by filling out a Proxy Consent Form. You must be at least 18 years old to have proxy access to another person’s medical record.

      Can I view a family member's health record in Bronson MyChart?

      Yes, you can. This is called proxy access and allows a parent, guardian, spouse, family member, friend, or significant other to log into their personal MyChart account and then connect to information of the proxied patient. Proxy access will only be granted if you have permission from the patient or if the patient has sent you a direct link.

      If the patient is under the age of 12 years old the parent or legal guardian will be granted by the child’s doctor’s office.

      Once a patient turns 12 years old proxy access will be turned off and the patient will need to give permission for the parent or legal guardian to continue to have proxy access. Complete a Proxy Consent Form and return it to your doctor’s office to request access. The state of Michigan has Confidentiality Rules in place for minors that allows them to keep certain medical records private.

      For all patients 18 and older MyChart can be shared with other individuals with a MyChart account by emailing a link to connect the MyChart accounts. To do this go to Share My Record.

      Technical Questions

      I was logged out of Bronson MyChart. What happened?

      We are committed to protecting the privacy and security of your information. While logged into Bronson MyChart, if your keyboard or mouse is not used for 15 minutes or more, you will be automatically logged out of Bronson MyChart. We recommend that you log out of your Bronson MyChart session if you need to leave your computer for even a short period of time.

      How do I delete my account?

      You can deactive your account from within MyChart.On the website, patients can access the Account Deactivation page from the Security Settings activity. On the mobile app in version 10.1 or higher, patients can access the Account Deactivation page from the Account Settings activity. Or you can request that we deactivate your account by contacting Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310 .

      I went to another healthcare organization that uses Epic and MyChart, can I link my accounts?

      Yes, your information from Bronson along with the other healthcare organizations will display together. From the Menu in MyChart scroll down to Link my Accounts. From there you will be able to search for other healthcare organizations that you have visited and link your MyChart accounts.

      What do I do if I get locked out of my account?

      To have your account re-activated, or call our Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310 .

      I didn't receive my two-step verification code. What should I do?

      Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file.

      After I Have Enrolled

      I forgot my password. What should I do?

      Click the "Forgot password" link on the sign-in page to reset your password online.

      Can you send me a new activation code as I have lost it, let it expire or did not receive it?

      If your activation code expired, you can use our self signup option or you can obtain a new one by calling Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310 , 8 a.m. to 5 p.m., Monday through Friday. Or, e-mail us 24/7 at answers@bronsonhg.org; you will receive a reply the next business day. Once an activation code is issued it needs to be used within 60 days, it will expire on day 61. You will only use it once when setting up your MyChart account.

      Is my activation code my user ID?

      No, your activation code is not your Bronson MyChart ID or password. You will use this code only once to log into Bronson MyChart for the first time. The activation code will expire after you have used it or after 60 days. When you log into Bronson MyChart the first time, you will then be asked to create your own unique Bronson MyChart ID and password.

      Where can I update my personal information such as home address, e-mail or password?

      Log into your MyChart account. From the menu button go to the Account Settings section and select Personal Information. You may update any of your information or someone that is proxied to your account. You can also upload a personal photo to the accounts.